Shipping policy

Oto kompletna, profesjonalna Polityka Wysyłki (Shipping Policy) przygotowana w języku angielskim pod rynek brytyjski (UK). Jest nastawiona na maksymalną konwersję ruchu z TikToka – jasno podkreśla darmową dostawę, lokalny magazyn oraz podaje konkretne ramy czasowe, co eliminuje lary u klientów z Wielkiej Brytanii.

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VITADIL PRO – SHIPPING POLICY

Effective Date: June 2026

Thank you for choosing Vitadil. We are dedicated to delivering your premium hair care technology swiftly and securely. Below you will find the details of our shipping operations, tailored for our customers in the United Kingdom and internationally.

1. Shipping Zones & Rates

  • United Kingdom: We are proud to offer FREE Tracked Shipping on all orders across the UK. There are no minimum order thresholds or hidden handling fees.

  • International Shipping: For customers ordering outside the United Kingdom, standard international shipping rates will be calculated and displayed dynamically at checkout.

2. Order Processing & Dispatch Times

We know you are eager to start your hair restoration journey. That is why we keep our fulfillment process exceptionally fast:

  • All orders are processed and dispatched within 24 business hours (excluding Sundays and public holidays).

  • Orders placed before 12:00 PM GMT are typically handed over to our couriers on the very same day.

3. Delivery Estimates (UK)

Once your order leaves our local warehouse, the estimated transit times are as follows:

  • Standard Tracked Delivery: 2 - 4 business days (Free).

  • Premium / Express Delivery: 1 - 2 business days (available as an upgrade at checkout for a small fee).

Please note: Delivery times to remote areas (such as the Scottish Highlands, Northern Ireland, or offshore islands) may occasionally take an additional 1-2 business days.

4. Shipment Tracking

Every single package we send is fully tracked for your peace of mind.

  • As soon as your Vitadil Pro is dispatched, you will receive an automated Shipping Confirmation Email containing your unique tracking number and a direct link to follow the courier's live progress.

  • We partner exclusively with trusted local networks, including Royal Mail and Evri, to ensure secure, contact-free doorstep delivery.

5. Address Corrections & Undeliverable Packages

Please double-check your shipping address during checkout. We process orders rapidly, so address changes can only be made within 1 hour of placing your order by contacting contact@vitadil.com.

  • If a package is returned to our facility due to an incorrect address provided by the customer or failed delivery attempts where the item was not collected from the local depot, the customer may be responsible for the reshipping costs.

6. Lost or Damaged Parcels

In the rare event that your package is marked as delivered but you have not received it, or if your item arrives damaged during transit, please contact our premium support team immediately at contact@vitadil.com. We will launch a priority investigation with the courier and arrange a swift replacement unit if necessary.

7. Duties, Taxes & Customs (International Orders)

For orders shipped outside the United Kingdom, please be aware that your package may be subject to local import duties, VAT, or customs clearance fees upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer.

8. Contact Us

If you have any questions regarding the transit of your order, or if you need assistance tracking your delivery, please do not hesitate to reach out to us at contact@vitadil.com.